Refund & Cancellation Policy
1. Cancelling
You may cancel your subscription at any time by writing to hello@zevrocrm.com from a workspace administrator's address. Cancellation takes effect at the end of the current billing period; the workspace stays fully usable until then, and your data remains exportable as described in the DPA.
2. Refunds
- Fees already paid for the current billing period are not refunded on cancellation — the service simply runs to the end of the period.
- A duplicate payment or a payment charged after a failed transaction is refunded in full to the original payment method, normally within 5–7 working days of confirmation.
- If we permanently discontinue the service or terminate your subscription without cause, unused whole months already paid for are refunded pro-rata.
3. Getting help
For any billing question or refund request, email hello@zevrocrm.com or call +91 96771 13225 with the payment reference. We acknowledge within 2 working days.