Every inquiry, worked first
Zillow and NewHomeSource leads, your website form and model-home walk-ins land in one inbox. Duplicates merge by phone number. Your online sales counselor works them first, and every text checks consent before it goes.
- Module
- 01 of 05
- Sources
- 10
- Texting
- Your own Twilio
- Checks
- 4 per text
01Inquiry
Ten ways in, one inbox
Leads are deduplicated by phone number. A chat lead whose number already has an open lead is flagged to your team as a possible duplicate instead.
Arrive on their own
Zillow and NewHomeSource lead emails are read into your workspace. Your website form posts through the lead-ingest API. The kiosk records model-home walk-ins. With the chatbot switched on, a visitor who shares a phone number becomes a lead too.
- ZillowLead email
- NewHomeSourceLead email
- Website formLead-ingest API
- Sign-in kioskWalk-ins
- Website chatWhen switched on
Entered by your team
Phone, realtor, referral and email inquiries are entered by the team and tracked the same way, on the same kind of record.
- PhoneTeam
- RealtorTeam
- ReferralTeam
- EmailTeam
Brought across
Import leads from a CSV file, including TCPA consent columns. We help map your columns before your team starts.
- CSV importSpreadsheet
02OSC follow-up
Worked first, then handed on
Texts, calls and notes sit on one timeline. When the buyer is ready, the community team picks up the same record.
- Step 01
Inquiry
Zillow and NewHomeSource leads, your website form and model-home walk-ins land in one inbox. Duplicates merge by phone number.
- Step 02
OSC follow-up
The online sales counselor works new leads first: texts, calls and notes on one timeline, then hands a ready buyer to the community team.
- Step 03
Texting, with consent
Two-way texting through Twilio. Every text checks the TCPA consent ledger, your do-not-contact list, the national DNC upload and quiet hours. STOP and HELP are handled.
- Step 04
Model-home visit
A sign-in kiosk on a tablet in the model home. The visitor, their realtor and their texting consent are recorded on the lead.
The pipeline, five ways
Kanban with your own stages; the same records as list, compact, swimlane and funnel.
Visited the model twice, asked about Homesite 42, pre-approved.
- Text · consent on file · 2:14 PM CT
- Model-home visit · Jul 20 · realtor registered
- Call · 9 min · recording notice played
The lead record, the texts and the score
Every text, call, note and visit on one timeline. AI score 0–100 with a written reason.
03Texting, with consent
Checked before it is sent
Two-way texting through your own Twilio account. A blocked text is logged on the lead with the reason.
4 Checks before every text
STOP and HELP replies are handled. Have your counsel review your consent wording before you go live.
| [01] Consent | The lead’s consent, in a TCPA consent ledger. |
|---|---|
| [02] Do-not-contact | Your own do-not-contact list. |
| [03] National DNC | The national Do Not Call list you upload. |
| [04] Quiet hours | Quiet hours, in the buyer’s time zone. |
| Consent | Written consent · kiosk · Jul 20 |
|---|---|
| Do-not-contact list | Not listed |
| National DNC upload | Not listed |
| Quiet hours | OK · 2:14 PM in the buyer’s time zone |
| Result | Sent through Twilio |
Texting, with the rules checked first
Every outbound text is checked against consent, do-not-contact, the national DNC upload and quiet hours.
04Model-home visit
A sign-in kiosk at the model home
A sign-in kiosk on a tablet in the model home. The visitor, their realtor and their texting consent are recorded on the lead.
| Name and phone | New walk-in lead, or a note on the open one |
|---|---|
| Working with a realtor? | Matched to the realtor registry |
| How did you hear about us? | Lead source |
| Texting consent | Optional · exact wording stored |
| Visit | Logged as completed |
The model-home kiosk
A tablet sign-in for walk-ins. Visitor, realtor and texting consent go straight to the lead.
- [01]
Name and phone
New walk-in lead, or a note on the open one
- [02]
Working with a realtor?
Matched to the realtor registry
- [03]
How did you hear about us?
Lead source
- [04]
Texting consent
Optional · exact wording stored
Consent is never required to sign in. The visit is logged as completed.
Sample screen05Lead questions
Sources, texting and imports
Straight answers on how leads arrive and how texting is checked.
Which lead sources can ZevroCRM capture?
ZevroCRM reads Zillow and NewHomeSource lead emails into your workspace, takes leads from your website form through its lead-ingest API, and records model-home walk-ins through a sign-in kiosk. When the website chatbot is switched on, a visitor who shares a phone number becomes a lead too. Phone, realtor, referral and email inquiries are entered by the team and tracked the same way. Leads are deduplicated by phone number; a chat lead whose number already has an open lead is flagged as a possible duplicate for your team instead.
How does ZevroCRM handle texting and TCPA consent?
ZevroCRM sends and receives texts through your own Twilio account. Before every text it checks the lead’s consent in a TCPA consent ledger, your do-not-contact list, the national Do Not Call list you upload, and quiet hours in the buyer’s time zone. STOP and HELP replies are handled, and a blocked text is logged on the lead with the reason. Have your counsel review your consent wording before you go live.
Can we import our existing leads?
Yes. ZevroCRM imports leads from a CSV file, including TCPA consent columns, and we help map your columns before your team starts, so nothing is lost from the spreadsheet or CRM you are moving off.
The whole platform · Still unsure whether it fits how you sell? Book a demo or write to hello@zevrocrm.com.
Next step
See it with your communities and plans
A 30-minute walkthrough set up with your own communities, homesites and floor plans. We reply within one business day.